The PokerSharp coach, thinking Support

How can we help?

Answers to the most common questions about PokerSharp: joining the beta, chips, ads, PokerSharp Pro, your account and data, and getting problems fixed fast.

Email us
support@ycwdesign.com: we answer every message, usually within a couple of days.
Report a bug in-app
Shake your phone anywhere in the app, or go to Settings → Support → Report a Bug. A screenshot travels with your report so we see exactly what you saw.
Join the beta
PokerSharp is in closed testing on Android. Request access to the PokerSharp Beta group, then opt in on Google Play. Steps below.
Closed Beta
How do I join the beta?+
PokerSharp is in closed testing on Android, and anyone can ask to join. Use the Google account that is signed in to the Play Store on your phone for every step:
Request access: open the PokerSharp Beta group and ask to join. Requests are approved by hand, and Google emails you when you're in.
Become a tester: once approved, open the Google Play testing page and tap Become a tester.
Install: follow the link on that page to PokerSharp in the Play Store and install it. Beta updates arrive through the store automatically.
I joined, but Google Play says the app isn't available.+
Almost always one of three things: the Play Store on your phone is signed in to a different Google account than the one you requested access with, your request hasn't been approved yet, or the approval is a few minutes old and Play hasn't caught up. Switch accounts in the Play Store (tap your profile picture), wait a little, and open the testing page again. Still stuck? Email support@ycwdesign.com.
What do beta testers get, and what do you need from me?+
You get the full app before it's public, and updates as fast as they're built. All we ask is that you play it and tell us when something is wrong: shake your phone on any screen to send a bug report with a screenshot. The app may occasionally ask you one short question about how it feels; answering is optional and skipping is one tap.
How do I leave the beta?+
Open the Google Play testing page and tap Leave the program, then uninstall the app if you like. You can also leave the Google Group from its page. Your hand history lives on your phone, so uninstalling removes it unless you exported a backup or signed in to a PokerSharp account first.
Getting Started
What is PokerSharp?+
PokerSharp is a mobile training app that teaches Game Theory Optimal (GTO) strategy for No-Limit Texas Hold'em. Eight drills cover the full skill spectrum: preflop drills, solved flop drills, a live cash-game mode against adaptive AI opponents, board reading, showdown drills, equity estimation, pot-odds speed drills, and custom scenarios, plus deep analytics that show exactly where you're losing EV. Every mode is broken down on the Game Modes page. It is a study tool only: no real-money play, no multiplayer.
Do I need an account?+
No. An account is optional, and every training feature works without one. A fresh install opens on a Welcome screen where you can sign in with Google or tap Continue without an account, and you can sign in later from Settings → PokerSharp account. Signed out, all your training data stays on your device. Signed in, your hand history, settings, bankroll and chips are kept in your account so they follow you to another phone. See Your Account below. PokerSharp Pro works either way.
Does PokerSharp work offline?+
Yes, every training feature works with no connection at all: drills, the live cash-game mode, range charts, hand history, and analytics. The free version's ads need a connection to load; offline, ad slots simply stay blank and everything else keeps working. If you are signed in, your hands and chips catch up with your account the next time you're online, but claiming the daily bonus while signed in needs a connection.
Does it cover 6-max and full-ring (9-max) games?+
Both, everywhere. Preflop training, the flop drill, the live cash game, and the range chart browser all support 6-max and 9-max tables, with separate solved ranges for every position at each table size: 106 range grids in total, all at 100bb effective stacks. Switch table size in Train's funnel menu or with the 6-MAX / 9-MAX toggle in Live's header; the app remembers your choice. The flop library is split the same way: six solved preflop lines per table size, solved at that size's own prices rather than reusing the 6-max numbers.
Are there flop (post-flop) drills?+
Yes. Train mode's funnel menu has a Streets picker. The flop street drills 1,141 solved boards across twelve real preflop lines (six at 6-max and six at 9-max, four single-raised pots and two 3-bet pots each) and rotates through four decision types: c-betting, facing a c-bet, facing a raise, and stabbing after a check. By default you play the hand from the start: the table deals the preflop spot on that line and grades your decision with the full range breakdown, then the flop lands and the graded flop decision follows. The same picker switches to flop-only (the preflop action fast-forwards) or back to the preflop drill. The result panel shows the solver's real action frequencies, real per-hand EVs, the EV your answer gave up, and a 13×13 strategy grid for the whole range on that board. A flop-only hand costs the same chips as a preflop hand, and a full preflop-plus-flop hand costs two. It is not a Pro feature either way.
Where does the GTO strategy come from?+
Everything is computed with a CFR (counterfactual regret minimization) solver, the same class of algorithm behind the major desktop solvers, then imported into the app and validated. Preflop ranges are solved at 100bb with a fixed bet tree (2.5bb opens, 8.5bb / 11bb 3-bets, 11bb squeezes, 22–24bb 4-bets), and the app's buttons use those exact sizes so the strategy always matches the spot. Flop strategies are solved through to the river at 33% and 75% pot bet sizes with 60% pot raises, to an exploitability target of 0.5% of the pot. Your decisions are graded against the solver's actual fold/call/raise frequencies for that exact spot, not simplified rules of thumb. The full method and every parameter are on the home page.
Chips & Ads
What are chips and how do I get more?+
Chips are a free counter that meters how many training hands you can deal in the free version. You get a starting stack when you install, and you can refill three ways:
Daily bonus: tap the chip counter and claim it once a day; the amount grows with your login streak.
Rewarded ads: watch a short video for a chip top-up, any time the cooldown is clear.
PokerSharp Pro: removes the chip system entirely.
Chips can't be bought with money, can't be cashed out, and have no monetary value. They only pace the free experience. Signed in, your chips and daily bonus are kept in your PokerSharp account and follow you to another phone; signed out, they live on the phone.
I ran out of chips mid-session. What happens?+
You'll be offered a short ad to keep playing: either a quick, skippable one for a small refill or a full rewarded video for a bigger one. If no ad is ready, the app says No ad available and offers Try again; chips are only granted for an ad that actually played. You can also claim your daily bonus when it's due, or go Pro for unlimited hands.
Why does the "watch ad for chips" button say it's unavailable?+
Three common reasons: the bonus ad is on its cooldown timer, you've reached the daily rewarded-ad cap (it resets each day), or your device is offline and the ad can't load. The daily bonus and the out-of-chips flow keep working regardless of the cap.
Will I ever see an ad during a hand?+
No. That's a hard rule in PokerSharp: ads never interrupt a hand in progress on any gameplay screen. Ads appear only between hands, and rewarded ads only when you choose to watch one.
How do I switch to non-personalized ads?+
Open the app → Settings → About → Ad privacy options. That re-opens the Google consent form where you can choose non-personalized ads. You can also reset or delete your device's advertising ID in Android or iOS system settings. Details are in our Privacy Policy.
PokerSharp Pro PRO
What does Pro include?+
PokerSharp Pro removes all ads, removes the chip meter (unlimited hands in every mode), and unlocks X-Ray Replay, a full-table replay of any completed cash hand with every card face-up and live win-equity for each seat, plus the Fold Skipper training option. Every future update is included. The current price is always shown in the app before you buy.
Is Pro a subscription? How do I cancel it?+
Pro is not a subscription. It's a single one-time purchase through Google Play or the App Store: you pay once, it never renews, and there is nothing to cancel. It stays unlocked on your store account for good, including on a new phone. If you bought it by mistake, see the refund question below.
I got a new phone. How do I restore Pro?+
Install PokerSharp, make sure you're signed in to the same Google Play or App Store account you bought Pro with, then open Settings → Manage purchase and use Restore purchases. Your entitlement comes back immediately. You don't need a PokerSharp account for this, because the store remembers the purchase. If you are signed in to a PokerSharp account, Pro also follows the account.
How do I get a refund?+
Refunds are handled by the platform that billed you, Google Play or Apple, under their refund policies, and are usually requested from your order history there. If you're stuck or the store turned you down for something that's clearly our bug, email support@ycwdesign.com and we'll help you navigate it.
Does Pro sync between my devices?+
The Pro entitlement follows your store account, so restoring on a second device signed in to the same account works, and if you sign in to a PokerSharp account it follows that account too. Your training data is separate from Pro and does not ride along with the purchase. To get your hand history onto a second device, sign in to the same PokerSharp account on both phones, or export a backup file from one and restore it on the other.
Your Account
What does a PokerSharp account store?+
Your hand history (up to 100,000 hands), your settings, your bankroll tracker and, in the free version, your chips and daily bonus. It is kept on PokerSharp's servers, hosted on Cloudflare, and syncs to any phone where you sign in with the same Google account. You sign in with Google, so there is no separate PokerSharp password. If an account ever reaches 100,000 hands, new hands stay on your phone. Coach questions you ask and hands you share while signed in are linked to the account too. By signing in you agree to our Privacy Policy.
How do I sign out or switch accounts?+
Settings → PokerSharp account → Sign out. Your hands stay on the phone and in your account. Chips stay with your account, so the phone shows 0 chips until you sign back in. To use a different Google account, sign out and sign in with the other one. If the phone already holds hands or bankroll entries of its own, the app asks once whether to add them to the account you're signing in to.
How do I delete my account?+
Two ways:
In the app: Settings → PokerSharp account → Delete account. An optional box, unticked by default, also clears this phone's hand history and bankroll.
On the web: open api.pokersharpgto.com/account/delete and sign in with the same Google account. No phone needed.
Deleting is permanent and removes everything stored with the account: synced hands, settings, bankroll, chips, and the Ask the Coach history and shared hands you made while signed in. An account that isn't used for 24 months is deleted automatically. Deleting your account does not remove a Pro purchase: it stays with your Google Play account and comes back with Restore purchases.
What happened to Google Drive backup?+
It has been replaced by PokerSharp accounts, and the app no longer backs up to Google Drive. If you used it on this phone, sign in and the app offers once to copy that backup (hands, settings and bankroll) into your account. Google asks you to allow Drive access for the copy; that permission covers only the hidden folder the old backup used, not your other Drive files. When the copy finishes you can tap Delete Drive copy to remove the old backup. If you skipped the offer, start it any time from Settings → PokerSharp account → Import Google Drive backup. You can remove PokerSharp's Drive access from your Google account permissions.
Your Data & Privacy
Where is my training data stored?+
Signed out, on your device: hand history, stats and settings are stored locally, and they leave the phone only when you send something yourself, such as a bug report, a coach question or a shared hand. Signed in, the same records are also kept in your PokerSharp account on our servers so they follow you to other phones; see Your Account above. Signing in is optional and off until you choose it. Separately, the app sends us play stats (which modes you use, how long decisions take) under a random install ID, with no name or email in it. If you sign in, that install ID is stored with your account's sign-in, so the stats can be linked to your PokerSharp account. Turn that off any time in Settings → Privacy → Share play stats. If you ask the coach a question, that question and a summary of that one hand are sent to be answered; see Ask the Coach below. The full picture is in our Privacy Policy.
How do I delete all my data?+
You control all of it:
In the app: Settings → Data → Clear Hand History.
Android: Settings → Apps → PokerSharp → Storage → Clear Data.
Any platform: uninstall the app.
Each of those permanently removes locally stored data. If you never signed in, there is no copy on our servers to delete. If you are signed in, hands already synced to your account come back on the next sync, so delete the account itself to remove them there (Your Account above has both ways, in the app and on the web). If you used the old Google Drive backup, that copy lives in your own Drive: remove it with Delete Drive copy after importing it. We have no access to your Drive and could not delete it for you even on request.
Can I move my hand history to a new phone?+
Yes, in two ways. Pick whichever you prefer:
A PokerSharp account: sign in with the same Google account on both phones (Settings → PokerSharp account). Your hands, settings, bankroll and chips come across automatically.
A backup file: Settings → Data → Export Hand History on the old phone, move the file however you like, then Restore From Backup on the new one. No account involved.
Restoring merges rather than replaces, so importing the same backup twice is harmless. If your device-level backup (Google One or iCloud full-device backup) included PokerSharp's data, restoring that brings it across too.
Ask the Coach
What is Ask the Coach and where do I find it?+
A chat with the PokerSharp coach about a hand you just played. After you answer a hand you'll see an ASK THE COACH button under the result in Train, Custom Play and the flop drill, on a finished Live hand's summary, and on a past hand opened from Hand History. Hand History also has one for your overall stats. Tap it and the coach already knows your cards, the spot, what you picked and what the solver preferred, so you can ask things like why a call was fine or what the villain's range looks like. Follow-up questions work in the same conversation. It is only offered after a decision, never in the middle of a hand, and it answers poker and app questions only.
How many questions do I get?+
Free players get 5 questions a day, and a follow-up counts as a question. Once a day you can watch a short ad for 5 more. The count resets at midnight UTC, and the app shows your next free question as a time in your own local clock. PokerSharp Pro has unlimited questions. If you're out for the day the app tells you when the next one is available.
What happens to my questions? Can I stop it being kept?+
When you send a question, the app sends your question, a short summary of that hand (or of your stats) and the earlier turns of the chat. They go to our server and on to a third-party AI provider, which writes the reply. The AI provider receives no name, email or account. If you ask while signed in, we link the conversation to your PokerSharp account so that deleting the account deletes it. Please don't type personal details into a question. Unless you turn it off, we keep questions and answers for 90 days, under a hashed install ID, to check and improve the answers. To stop that, switch off Settings → Privacy → Share play stats: logging stops and what was already logged is deleted. The coach still works with it off, and follow-ups within 24 hours still know the conversation, then it's gone. If you report an answer, that one is kept for 30 days so we can review it. The details are in our Privacy Policy.
The coach isn't showing up or says it isn't available.+
Ask the Coach is Android only for now, and it needs the version of PokerSharp installed from Google Play, and a copy installed some other way may be refused. It also needs an internet connection, unlike the drills. If you're on the Google Play version and still can't see it, make sure the app is up to date. Otherwise shake the device and send us a report.
Troubleshooting
How do I report a bug?+
Three ways, all built into the app:
Shake your phone on any screen: the report form opens with a screenshot of what you were looking at.
Take an OS screenshot inside the app: a banner offers to turn it into a report (Android 14+ / iOS).
Settings → Support → Report a Bug if you prefer the manual route.
Reports are sent only when you tap send, are used solely for fixing the issue, and are deleted after it's resolved. See our Privacy Policy.
Animations feel slow (or too fast). Can I change them?+
Yes. Settings → Gameplay has an Animations control with Off / Normal / Fast. "Off" skips dealing and chip animations entirely for the fastest possible drilling. The app also respects your device's reduce-motion accessibility setting.
The app says I'm out of chips but I just claimed the daily bonus.+
Each hand costs a few chips, so a long session can use up a bonus. Check the chip counter (top-left on game screens). If the red dot is lit, another grant is available: the daily bonus or a bonus rewarded ad. If you use a PokerSharp account, your chips live in the account: a signed-out phone shows 0 until you sign back in. If something genuinely looks wrong with your balance, shake the device and send us a report so we can see the state.
Ads aren't loading at all.+
Ads need an internet connection, and occasionally the ad network has no fill for your region. If an ad can't load within a few seconds, the app says No ad available instead of leaving you on a spinner, and offers Try again. Chips are only granted for an ad that actually played, so try again in a minute or claim your daily bonus if it's due. If it happens constantly on a working connection, send us a bug report.
Something else is broken.+
Shake the device to send an in-app report (best, because the screenshot and context ride along), or email support@ycwdesign.com with your device model, Android/iOS version, and what you were doing when it broke. We read everything.

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